Directing Work to the Right People
SquadRouter.com names a system built around getting work to the right destination. Squad identifies a defined group working together toward a shared goal; Router signals the directed movement of a request until it reaches that group.
That pairing fits tools that sit between incoming work and the people who need to handle it, whether the work arrives as an alert, a ticket, or a task on a shared board.
Product Directions
- On-call and incident routing: Direct alerts and incidents to the right responder based on schedule and expertise.
- Support ticket distribution: Assign customer requests to the team member best suited to answer them.
- Internal task assignment: Route project work items to the right squad based on capacity and skill.